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Helpline and official contact channels

When portal self-service is not enough, applicants look for a helpline. The contacts below have been widely reported by news outlets citing state administration sources around September 2026. They are not entered here from a live API. Always verify the phone number and email on an official Government of West Bengal notice before you call or send documents.

Last verified:

News-reported helpline details

  • Phone: 8282082820 (often formatted 8282 082 820 in articles)
  • Email: asap@wb.gov.in
  • Reported hours: Monday–Saturday, 9:00 AM – 6:00 PM

Treat these as starting points until confirmed on wb.gov.in, socialregistry.wb.gov.in banners, or printed notices.

Before you call

  • Application reference or registration number from the portal
  • Registered mobile number (do not share OTP with agents)
  • Brief note of status wording and dates
  • Bank last four digits if payment issue (avoid reading full account aloud in public)
  • Pen and paper to note representative name or ticket if provided

Email tips

Use a clear subject with scheme name and district. Describe status text exactly as shown on the portal. Attach only what official instructions allow—never send OTP or full Aadhaar PDFs to unknown recipients.

Government mailboxes can take time to answer during launch spikes. Phone lines may be busy; try off-peak hours.

Annapurna Check contact is different

Our website contact page is for feedback about this independent guide—not for checking your government payment file. We cannot lookup beneficiary status by phone.

Related guides

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